Contact Us

Contact Us / Contact Information

Email Support

Our support inbox, support@94qktm-ra.myshopify.com, is staffed by real people who handle everything from sizing advice to shipping updates. Please avoid sending the same question through several channels at once, as duplicate tickets can slow down our reply to you and to everyone else waiting. One clear email with the relevant details is all it takes to get help. You can email us directly at support@94qktm-ra.myshopify.com at any hour of the day, and every message lands in a monitored inbox rather than an automated void. To speed things along, mention your full name and order reference in the first line so we are not left guessing which purchase you mean. We read each request in the order it arrives and reply to all of them.

Support Hours

Support is staffed during regular business hours, specifically Monday-Friday, 9:00 AM-5:00 PM. Anything that comes in after 5:00 PM, over the weekend, or on a holiday is picked up when we return to our desks. We appreciate your patience during closed hours and prioritize the oldest waiting messages first when we reopen. Live assistance is offered Monday-Friday, 9:00 AM-5:00 PM. Emails and calls placed inside those hours receive the fastest handling, and anything outside them simply waits until we are back at work. We publish these hours plainly so there is never any confusion about when help is actively available.

Response Time

You can typically expect to hear back from us within 24-48 hours. Because we reply during business hours only, a message left late Friday will usually be answered early the following week. We would rather send one thorough, accurate response than a rushed reply that leaves your question half-answered. Expect an answer within 24-48 hours after you contact us. We process every request during our published business hours, so timing depends partly on when your note arrives relative to the weekend. Adding your order number to the first message helps us respond fully on the first try instead of asking for more detail.

Mailing Address

The company can be reached by post at 3814 Watterson Rd, Cincinnati, Ohio, 45227, US. Because day-to-day support runs through email, mailing us a letter is rarely the fastest route to a resolution, but the option is here if you need it. For product returns, wait for the specific instructions we send by email rather than using this address. Our business operates from 3814 Watterson Rd, Cincinnati, Ohio, 45227, US, listed here in the interest of full transparency. This is the address of record for Goli and not a customer-facing location or warehouse. Please arrange any shipment to us through support in advance so nothing is lost or delayed.

Phone

Our agents take calls Monday-Friday, 9:00 AM-5:00 PM, and any missed calls are returned as soon as we are back at our desks. Keep your purchase details close by so we can locate your order without delay. We are happy to help by phone with order status, product questions, and returns guidance, though we will typically confirm the finer details by email afterward so you have everything in writing. Please do not disclose passwords or full payment card numbers to anyone over the line.

How We Can Help

Our support team is here to help with the full range of questions that come up before and after a purchase, including product details, sizing and compatibility, order status, shipping timelines, returns, exchanges, and refunds. If you are unsure whether an item is right for you, we are glad to offer honest guidance before you buy. No question is too small, and we would always rather you ask than guess. Our support covers the practical side of shopping with us, including sizing and product guidance, order confirmations, shipping and tracking help, and the entire returns, exchange, and refund workflow. We can also flag which purchases are non-returnable, like gift cards and opened hygiene items, so there are no surprises later. Tell us what you need and we will find the best way forward.

Connect With Us

If you enjoy staying connected, our social channels offer a steady stream of updates, tips, and offers from Goli. They are not, however, a substitute for our support desk; anything involving your order, return, or payment should go to email. We keep support and social separate so your sensitive information never ends up in a public feed. You are welcome to connect with us on our social platforms for the latest news and behind-the-scenes looks at Goli. Please remember that these channels are not a secure place to share order numbers, addresses, or payment details; use support@94qktm-ra.myshopify.com for anything personal. We will always redirect account matters back to email to protect your information.