Shipping policy

Shipping Policy

Shipping Coverage & Currency

Shipping availability is restricted to the continental and non-continental United States. Since we transact solely in United States Dollars, no currency conversion is performed on your end, and sales tax is charged where statutes demand it. Please double-check that your recipient sits inside the U.S. before submitting payment.

Order Processing Time

Every purchase goes through a short preparation stage lasting 1-2 business days, during which we confirm stock, quality-check the product, and generate a shipping label. Because handling happens only on working days, orders received over the weekend begin processing on the next available business day. This window is separate from the time the package spends in transit.

Estimated Delivery Time

Most customers receive their orders 4-6 business days after shipment. That range covers travel through the carrier's sorting hubs and final local delivery, excluding non-working days. Larger or heavier consignments may require a bit more time to complete their route.

Shipping Costs

Good news for every shopper: Goli offers free shipping on all orders with no minimum spend required. There are no hidden handling charges, surcharges, or fuel fees added at checkout, so the price you see is the price you pay, plus any legally applicable tax. This standard free shipping applies to every U.S. destination we serve.

Order Tracking

You are never left guessing where your order is: a tracking number is issued for every shipment and delivered straight to your inbox. Use it to confirm the delivery date and to know exactly when to expect your package. If you cannot locate the email, check your spam folder before getting in touch with our team.

Shipping Delays

While we work hard to meet our stated timelines, certain circumstances beyond our control can slow delivery. Peak shopping seasons such as Black Friday, Cyber Monday, and the December holidays place heavy demand on carriers, and severe weather, natural disasters, or regional disruptions can also cause delays. During these periods we ask for your patience, and we recommend ordering early to allow extra buffer time.

Lost or Damaged Packages

Lost and damaged parcels are covered under our shipping protection. To start a claim, email us photos of any breakage alongside your order number, or flag a package that tracking suggests is lost. We will coordinate with the carrier and ensure you receive a replacement or your money back.

Address Accuracy

Delivery success depends on the accuracy of the information you supply, so please confirm your recipient's address is correct and complete. Packages misdelivered because of faulty address data are not covered for free reshipment, and any recovery is handled on a best-effort basis. Reach out the instant you realize an address needs changing.

Order Changes & Cancellations

Need to adjust or cancel your order? As long as it has not yet shipped, we will do our best to accommodate changes such as updating the shipping address, swapping an item, or canceling entirely. Because our 1-2 business day processing window moves quickly, please contact us as soon as possible after ordering. Once a package has left our facility, we are no longer able to modify or stop it.

Contact Us

Our friendly customer service team welcomes your questions about shipping and orders. We make every effort to respond as fast as we can during business days.