Refund policy

Refund & Return Policy

Return Eligibility

We want you to shop with confidence, which is why nearly everything in our catalog is covered by a straightforward return guarantee. Qualifying items are those that are unopened or gently handled, complete with their original box and inserts, and submitted for return inside the 30 day period following delivery. Anything showing signs of use beyond normal inspection may be refused or subject to a partial refund at our discretion.

Return Window (30 Days)

The return window at Goli lasts 30 day and starts counting on the day your package is marked delivered. As long as your request reaches us inside that period, your item is eligible even if it takes a few additional days for the parcel to travel back to our warehouse. Once the window closes, all sales are treated as final.

Condition of Returned Items

Products sent back to us are expected to be complete and undamaged, mirroring the state in which they left our warehouse. Please keep the original box intact, since packaging designed to protect the item during the 4-6 business days return transit is part of what we assess. Missing parts, cut tags, or evidence of wear can reduce or void the refund.

How to Start a Return

We will walk you through the required steps, provide a return authorization, and cover the cost of return shipping with a label sent directly to your inbox. Once we receive and verify the item, your refund or exchange is set in motion.

Refund Method & Timing

The refund amount is returned to your original payment method and processed within 5-10 business days of your return being approved. We cannot issue cash refunds or transfer funds to a third-party account, as all credits follow the path of the original transaction. Once released, the speed at which the money lands is governed by your bank.

Non-Returnable Items

Goli is unable to accept returns on a defined list of exceptions. This list covers custom and personalized merchandise, deeply discounted clearance items, gift cards of any denomination, and opened hygiene products such as personal-care or intimate goods. We flag these exclusions on the relevant product pages so there are no surprises.

Damaged, Defective, or Wrong Items

Occasionally items are damaged during the 4-6 business days transit or an order is picked incorrectly, and when that happens Goli makes it right. Send us photos and your order details, and we will arrange either a no-cost replacement or a full refund at your choice. You bear none of the shipping expense for damaged or wrong-item returns.

Exchanges

Want to trade your purchase for something else? Our exchange program lets you do exactly that within 30 day of delivery. Simply contact support, return the eligible item, and we will ship your preferred alternative once the original clears our returns check. All exchange shipments go out with the same free shipping applied to every order.

Return Shipping Costs

You will not be charged for shipping your return to us. As part of our commitment to a friction-free experience, we provide a prepaid return label with every approved return authorization. This means the full price of your eligible item comes back to you, with no deduction for postage.

Domestic Orders Only

Because we sell only to customers in the United States, questions of international returns and customs do not arise under our policy. Orders are priced in USD, shipped domestically, and returned within U.S. borders. If you placed an order intending to forward it abroad, please note that we cannot support returns from outside the country.

Order Cancellations

Goli allows cancellations on orders that have not yet been handed to the carrier. Since fulfillment typically happens within 1-2 business days, time is of the essence; email or call us the moment you change your mind. If we catch it in time, your refund is processed in full to the original credit or debit card.

Contact Us

Goli support is available Monday-Friday from 9:00 AM to 5:00 PM to assist with any part of the return process. Messages received outside business hours are answered on the next working day.