Track Order

Track Your Order

How to Track Your Order

To check where your package is, head to the 94qktm-ra.myshopify.com website and locate the "Track Your Order" area in the footer or inside your account dashboard. Enter the tracking number together with the email address you used at checkout, then press submit to pull up the most recent movement. The page refreshes as new carrier scans are recorded. There are several ways to keep an eye on your shipment. Logged-in shoppers can view live status under "Order History," guests can use the tracking widget on our homepage, and everyone receives a clickable link by email. Each method connects to the same carrier feed, so the details always match no matter where you look.

Your Tracking Number

A tracking number is issued automatically the moment your order ships, not when it is placed. As soon as the carrier scans your label, we email that number to the address you provided at checkout, usually within one business day of dispatch. Keep an eye on your inbox, and remember to peek at the spam or promotions folder just in case. When you place an order you will first receive an order-confirmation email, and later, once the item actually ships, a separate email containing the tracking number. It is this second message that carries the code needed to follow your delivery. Treating the two emails as distinct helps you avoid confusion about when tracking becomes active.

Processing and Transit Times

Every order moves through two stages before it reaches you. First comes processing, which takes 1-2 business days while we verify payment, pick your items, and prepare the package; next comes transit, which typically runs 4-6 business days once the courier collects it. Because we offer free shipping on all US orders, there are no delivery surcharges to factor into this timeline. Please plan for a total delivery estimate that combines handling and shipping time. We aim to dispatch within 1-2 business days of your purchase, after which the carrier generally needs 4-6 business days to complete the journey to your address. Every shipment travels with free shipping, so the only thing you are waiting on is the transit itself.

No Tracking Update Yet?

Right after shipment, a brand-new tracking number often reads as "label created" or "pre-shipment" until the carrier logs its first physical scan. This transitional state can last a short while and is nothing to worry about. Give the courier a day or so to begin reporting, and normal step-by-step updates will follow. Please do not be alarmed by a tracking record that looks stuck in one place. The information you see reflects the last scan event, and there can be meaningful distances between scans as your box moves across the country. Once it reaches the next hub, the timeline will update with the latest location and a revised delivery estimate.

Wrong, Missing, or Damaged Items

For packages marked delivered but not in hand, the fastest resolution starts with a quick check of common drop points and any household members who may have collected it. Carriers also occasionally scan a parcel at the wrong stop and complete delivery the next day. When 24 hours pass with no sign of it, message us and we will launch a claim with the courier. If your tracking shows "delivered" but the package is nowhere to be found, first check around your porch, mailbox, and with neighbors or a building concierge, as couriers sometimes leave parcels in safe spots. Give it up to 24 hours, since carriers occasionally mark items delivered slightly early. If it still has not surfaced, contact us with your order number and we will open an investigation.

Need Help? Contact Us

Reaching us is simple. You are also welcome to write to us at 3814 Watterson Rd, Cincinnati, Ohio, 45227, US, though email tends to be the speediest route to a resolution. Whenever your tracking raises a question we have not answered here, contact us directly and we will look into it personally. You can expect a friendly and prompt reply.