FAQ
Frequently Asked Questions
How long does shipping take?
Most orders leave our warehouse within 1-2 business days, and delivery usually takes another 4-6 business days after that. Shipping is free on every order across the US, and we send a tracking number the moment your package is on its way.
Do you offer free shipping?
Every purchase ships free, whether it is a single item or a full cart. Shipping costs are on us for all US orders, and a tracking number is always included.
How do I track my order?
As soon as your order ships, we email you a tracking number so you can follow its progress. If it has not arrived within the usual 1-2 business day processing plus 4-6 business day delivery window, reach out to us at lastrajuli530@gmail.com.
What is your return policy?
If something is not right, you may return or exchange it up to 30 days after it arrives. Refunds to the original card take 5-10 business days once the returned item reaches us. Custom-made, clearance, and gift-card items, plus opened sanitary goods, are non-returnable.
How do I start a return or exchange?
To begin, email us at lastrajuli530@gmail.com with your order number and the item you would like to return or exchange, and we will send return instructions. Requests must be made within 30 days of delivery.
When will I receive my refund?
Expect funds back on your original card within 5-10 business days of us processing the return. Please allow a couple of extra days for your bank to post the transaction.
Which payment methods do you accept?
Major credit and debit cards are accepted, including Visa, Mastercard, and Amex. Since we are a US store, all charges are in US dollars.
Can I cancel or change my order?
Changes are handled on a best-effort basis before shipping. Get in touch with our team right away, because after the 1-2 business day processing window you would need to start a return instead.
Do you ship internationally?
At this time we ship exclusively within the United States. All orders are priced in USD and delivered free, typically arriving 4-6 business days after they ship.
What should I do if my item arrives damaged or defective?
We are sorry if something arrived damaged. Email lastrajuli530@gmail.com within 30 days with your order number and a photo of the issue, and we will arrange a replacement or refund right away.
How do I contact customer support?
Reach out anytime by email at lastrajuli530@gmail.com; we read every message.
What are your customer service hours?
Customer care operates Monday through Friday, 9:00 AM to 5:00 PM. We are closed on weekends and major holidays, but your emails are waiting for us when we return.
Do I need to create an account to place an order?
Registration is not required to place an order. Just proceed through guest checkout with your shipping address and a valid card, and you are all set.
Which items cannot be returned?
A few items are final sale and cannot be returned: custom or personalized products, clearance items, gift cards, and any opened hygiene or personal-care goods. Everything else can be returned within 30 days.